Payment Policy
Effective Date: January 1, 2018 | Last Updated: August 2, 2025
???? Payment Policy Overview
???? Secure Payment Processing
At Super Hero, we use industry-leading secure payment processing to ensure your transactions are safe, fast, and reliable. All payments are processed with bank-level encryption and PCI DSS compliance for your complete peace of mind.
???? Fast Payment & Fulfillment
???????? U.S. Manufacturing & Fulfillment:
Payments are processed instantly with same-day order fulfillment from our U.S. production facilities for maximum efficiency and minimal risk.
???????? Canadian Operations:
Strategic inventory and fast payment processing for Canadian customers with expedited shipping to ensure quick delivery and customer satisfaction.
1. Accepted Payment Methods
???? Credit & Debit Cards
VISA
Mastercard
American Express
Discover
???? Digital Wallets
PayPal
Apple Pay
Google Pay
Shop Pay
???? Additional Payment Options
• Buy Now, Pay Later:
Klarna, Afterpay, Sezzle
(Subject to approval)
• Gift Cards & Store Credit:
Super Hero gift cards accepted
No expiration date
2. Payment Security & Processing
???? Your Security is Our Priority
We never store your complete payment information on our servers. All transactions are encrypted and processed through secure, PCI-compliant payment processors including Stripe and PayPal. Our U.S.-based operations ensure compliance with the highest security standards.
????️ SSL Encryption
256-bit encryption protects all data transmission
✅ PCI Compliant
Level 1 PCI DSS compliance maintained
???? Fraud Protection
Advanced monitoring prevents unauthorized charges
⚡ Fast Payment Authorization Process:
Step 1:
Order Placed & Verified
Step 2:
Payment Authorized Instantly
Step 3:
Production Started Same Day
Step 4:
Charge Processed on Ship
3. Pricing & Currency
???? Multi-Currency Support
Pricing displayed in USD and CAD for our North American customer base
What’s Included in Your Total:
• Product Price: As displayed on product pages
• Sales Tax: Calculated based on shipping address
• Shipping Costs: Fast shipping rates from nearest warehouse
• No Hidden Fees: Transparent pricing, what you see is what you pay
⚠️ Price Protection & Fast Processing
Your order total is locked once payment is confirmed and production begins immediately
Fast Operations Benefits:
• Same-Day Processing: Orders start production within hours
• Real-Time Inventory: Live stock levels prevent backorders
• Volume Discounts: Applied automatically at checkout
• Multi-Warehouse: Fastest shipping from nearest location
4. When We Charge Your Payment
???? Standard Orders
Payment authorized immediately, charged when production begins (same day)
???? In-Stock Items
Immediate charge and same-day shipping from our warehouses
???? Custom Orders
Charged when custom production begins (within 2-4 hours)
???? Fast Payment Timeline:
• Order Placed: Payment authorized instantly with fraud protection
• Production Start: Charge processed within 2 hours of order
• Shipping: Next business day dispatch from nearest warehouse
• Tracking: Immediate notifications with full visibility
• Delivery: 2-5 business days depending on location
5. Failed Payments & Issues
❌ Common Payment Issues
• Insufficient Funds: Not enough available credit/balance
• Expired Card: Payment method past expiration date
• Incorrect Info: Wrong billing address or CVV
• Bank Declined: Fraud protection triggered
• International Block: Card blocked for U.S./Canada purchases
• Daily Limits: Exceeded daily spending limit
???? Fast Resolution Process:
Step 1: Immediate Email Notification
Instant notification with specific failure reason and resolution steps.
Step 2: 2-Hour Grace Period
Quick resolution window to prevent production delays and maintain fast fulfillment.
Step 3: Order Hold (Not Cancellation)
We hold your order temporarily to allow payment update and maintain production schedule.
6. Refunds & Processing Times
???? Fast Refund Policy
Refunds are processed quickly to your original payment method. Our efficient operations allow for rapid refund processing with minimal delays.
???? Credit Cards
3-5 business days
???? PayPal
1-2 business days
???? Digital Wallets
Same day processing
???? Refund Notifications:
You’ll receive immediate email confirmation when your refund is processed. Our fast operations allow for quick resolution of refund requests, typically within 24-48 hours of approval.
7. International Payments
???? North American Focus
While we primarily serve the U.S. and Canadian markets from our local warehouses, international customers can place orders with these considerations:
• Payment must be made with international-enabled cards or PayPal
• Additional customs duties may apply at destination
• Extended shipping times from our North American facilities
• Currency conversion fees may apply from your bank
???? Currency Conversion
International cards will be charged in USD. Your bank may convert the charge to your local currency and may apply conversion fees. Check with your card issuer for their international transaction policies. Our strategic U.S. and Canadian operations ensure reliable processing.
???? Payment Questions?
Our customer service team is here to help with any payment-related questions or issues.
???? Email Support:
support@fromherotosuperhero.com
Response within 2-4 hours
⏰ Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST
???? For Urgent Payment Issues:
Mark your email subject as “URGENT – PAYMENT ISSUE” for priority handling
© 2025 Super Hero. All rights reserved. | Secure payments powered by industry-leading technology with fast fulfillment from our U.S. and Canadian facilities.
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