Returns & Refunds Policy

Effective Date: January 1, 2018  |  Last Updated: August 2, 2025

????️ Customer Satisfaction Guarantee

At Super Hero, your satisfaction is our top priority. We offer immediate replacement for defective items, fast order processing from our U.S. and Canadian facilities, and comprehensive warranty coverage to ensure your complete confidence in every purchase.

???? Fast Production & Shipping

???????? U.S. Warehouse:
Fast production and shipping for all U.S. orders with expedited processing to minimize delivery times and ensure product quality.

???????? Canadian Warehouse:
Strategic inventory placement for faster delivery to Canadian customers with same-day processing for in-stock items.

1. Quality Guarantee & Defective Items

???? Our Quality Promise

If the product is defective or does not work properly, please kindly let us know. We’ll send you replacements as soon as we confirm the situation – no need to return the defective items. This helps us improve our products and eliminates errors in the future.

???? Defective Item Reporting Process

Step 1: Contact Us

Email support@fromherotosuperhero.com

Step 2: Provide Photos

Clear images showing the defect

Step 3: Get Replacement

Immediate replacement shipping

???? Photo Requirements for Fastest Resolution

• Item on flat surface

• Product tag visible

• Defect clearly shown

• Good lighting quality

2. Order Cancellations

✅ Unshipped Orders

If you are canceling your order which has not yet been shipped out, please kindly contact us for the fastest resolution.

Requirements:
• Include your order number
• Contact within 2 hours of ordering
• Full refund processed immediately

???? Shipped Orders

If your parcel has already been shipped out or is on its way to destination, please contact us and kindly refuse to accept the parcel.

Process:
• Contact us immediately
• Refuse delivery when attempted
• Refund after deducting shipping costs
• Processed when return tracking begins

⏱️ Fast Processing Timeline:

Order Received:
Processing within 2 hours

Production:
Same day for in-stock items

Shipping:
Next business day

Cancellation Window:
2 hours maximum

3. Refund Process & Timeline

???? Refund Processing

We process refunds quickly and transparently for your peace of mind

✅ Defective Items

Immediate full refund

❌ Unshipped Cancellations

Full refund same day

???? Shipped Cancellations

Refund minus shipping

⏰ Processing Timeline

Fast refund processing from our North American operations

• Defective Items: Refund processed immediately upon confirmation
• Order Cancellations: Same business day processing
• Credit Card Refunds: 3-5 business days to appear

• PayPal Refunds: 1-2 business days
• Returned Shipments: Processed when tracking shows return
• Email Confirmation: Sent for all refund transactions

4. Warranty Coverage

????️ Manufacturing Defect Coverage

This warranty covers manufacturing defects in materials and workmanship under normal use conditions. We stand behind the quality of our products manufactured in our U.S. facilities.

✅ Warranty Covers

  • Manufacturing defects
  • Faulty stitching or construction
  • Defective materials
  • Print quality issues
  • Size discrepancies
  • Color variations from specifications

❌ Warranty Does NOT Cover

  • Damage caused by accident
  • Improper care or washing
  • Normal wear and tear
  • Color fading due to sun exposure
  • Aftermarket modifications
  • Water exposure damage

⚠️ Important Warranty Notes

Water Exposure Policy: No returns/exchanges for products with water exposure will be accepted. This includes items damaged by washing, rain, spills, or any other water contact that affects the product integrity.

Care Instructions: Follow all care labels and washing instructions to maintain warranty coverage. Improper care voids warranty protection.

5. Shipping & Return Information

???????? U.S. Operations

Fast processing from our U.S. facilities with same-day fulfillment for in-stock items

???????? Canadian Operations

Strategic inventory for faster Canadian delivery with expedited processing

???? Return Shipping

Free return labels for defective items, customer pays for other returns

???? Our Shipping Commitment:

• Fast Production: Same-day processing for in-stock inventory
• Quality Control: Every item inspected before shipping
• Secure Packaging: Protected shipping to prevent damage
• Tracking Provided: Full visibility of your order status
• Multiple Warehouses: Strategic locations for faster delivery

???? Questions About Returns?

Our customer service team is here to help with any return or refund questions.

???? Email Support:
support@fromherotosuperhero.com
Response within 2-4 hours

⏰ Business Hours:
Monday – Friday
9:00 AM – 6:00 PM EST

???? For Urgent Return Issues:
Include your order number in the subject line for fastest processing

© 2025 Super Hero. All rights reserved. | Quality products manufactured in the USA with fast shipping from our North American facilities.