Frequently Asked Questions
Fast Answers | Professional Support | Quick Resolution
???? Quick Support for Fast Service
Find instant answers to common questions about our premium apparel manufacturing, fast shipping from our U.S. and Canadian facilities, and comprehensive customer support. For immediate assistance, contact support@fromherotosuperhero.com with 2-4 hour response time.
???? How do I change or cancel my order?
⚡ Fast Processing Notice
We produce on-demand with same-day processing. Once production begins (within 2 hours), items cannot be modified. However, we provide flexible options for early changes and support for any issues.
???? Contact Information
Email: support@fromherotosuperhero.com
Response Time: Within 2-4 hours
Business Hours: Monday-Saturday, 9 AM – 6 PM EST
Change/Cancel Timeline:
| Time Since Order | Available Actions | Fees |
|---|---|---|
| 0-2 hours | Free cancel or change any information | FREE |
| 2-24 hours | Cancel, size/variant change, address change | $5 USD/item |
| >24 hours | Limited changes until shipped | Contact required |
Note: Orders that have been packed or shipped cannot be canceled. Our fast processing ensures quick fulfillment but requires early contact for changes.
???? What payment methods do you accept?
???? Secure Payment Processing
Payment methods available are based on your country and order total. All transactions are processed securely with bank-level encryption.
???? Credit/Debit Cards
Your card will be automatically charged by our secure financial service provider. Orders begin processing after verification completion.
- Visa, Mastercard, American Express
- Discover, Debit cards
- Instant processing
???? Digital Wallets
Processed by external providers with secure redirection. Your data remains protected throughout the transaction.
- PayPal, Apple Pay, Google Pay
- Shop Pay, Buy Now Pay Later
- Secure external processing
???? Currency Information
Payments are processed in USD. International customers may see currency conversion by their bank. Contact your payment provider for exchange rate information.
Note: Cash on delivery is not available. All payments must be completed online through our secure checkout system.
???? Can I change my shipping address after placing an order?
⏰ Time-Sensitive Notice
Due to our fast processing (orders start production within 2 hours), address changes must be requested immediately.
???? Contact Information
Email: support@fromherotosuperhero.com
Time Limit: Within 2 hours of placing order
Response: Customer service will confirm ASAP
⚠️ Important Notes
- Address cannot be revised after order processing begins
- Use residential address instead of business address
- Consider customs holding times for international orders
- Our fast processing requires immediate action for changes
Pro Tip: Double-check your shipping address during checkout to avoid delays. Our same-day processing ensures fast delivery but requires accurate information from the start.
???? When will I get my tracking number?
???? Fast Tracking Generation
Tracking numbers are generated quickly due to our efficient processing system. You’ll receive tracking information as soon as your order ships.
Tracking Timeline by Product Type:
| Product Type | Processing Time | Tracking Available |
|---|---|---|
| Standard Apparel | 1-2 business days | Next business day |
| Custom Embroidery | 2-3 business days | Within 3-4 days |
| Specialty Items | 3-5 business days | Within 5-6 days |
???? Missing Tracking Information?
If you haven’t received tracking within the maximum timeframe or status shows “not available” after expected time, contact us immediately at support@fromherotosuperhero.com
Note: Our fast processing times are designed to get your order to you quickly. Tracking information is provided as soon as items enter the shipping network.
???? How long does shipping & delivery take?
???? Fast North American Operations
We process orders Monday-Saturday from our U.S. manufacturing facilities and Canadian distribution center for maximum speed and efficiency.
Production Times (Before Shipping):
| Product Type | Production Time |
|---|---|
| Standard Products | 1-2 Business Days |
| Custom/Specialty Items | 2-4 Business Days |
Estimated Delivery Times:
| Destination | Standard Shipping | Expedited |
|---|---|---|
| United States | 3-5 Business Days | 2-3 Business Days |
| Canada | 5-7 Business Days | 3-5 Business Days |
| International | 10-15 Business Days | 7-10 Business Days |
⚠️ External Factors
Delivery times may be affected by customs delays, weather, holidays, or other circumstances beyond our control. However, we guarantee delivery or full refund if packages are lost.
↩️ How do I return an item?
⚠️ IMPORTANT: Pre-Approval Required
ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO SHIPPING. Contact support@fromherotosuperhero.com to have your issue reviewed and resolved.
✅ Return Requirements
- Request within 10 days of receiving order
- Keep shipping label for potential incidents
- Contact support team before returning
- Await approval and return instructions
❌ We Cannot Accept Returns If:
- Change of mind (print-on-demand policy)
- Items have been worn or washed
- Items have been altered in any way
- Original tags have been removed or damaged
- Items were discounted 20% or more
- Minor issues that can be easily fixed
Quality Guarantee: If the issue is our fault (defective product, wrong item, etc.), we will provide immediate replacement or full refund with free return shipping.
???? Will I be charged customs and taxes?
???? Tax-Free Display Prices
Prices on our site are displayed tax-free in US Dollars. International customers may be liable for duties and taxes upon delivery, determined by local customs offices.
???? Customer Responsibility
- Import taxes and duties are customer responsibility
- Customs fees are not covered by Super Hero
- Contact local customs office for specific charges
- We are not responsible for customs-related delays
⚠️ Important Notes
- Customs fees may apply when packages arrive
- By purchasing, you consent to potential customs charges
- Processing times exclude customs holding periods
- Delivery may be delayed by customs inspections
Our Commitment: We guarantee delivery or full refund if packages are lost during shipping, regardless of customs processing times.
⚡ Do you provide expedited shipping?
???? Express Shipping Available
Yes! Contact support@fromherotosuperhero.com immediately after placing your order to upgrade to expedited shipping. Additional fees apply for express service.
Shipping Options & Rates:
???????? Domestic (United States):
- Free Shipping: Orders over $100
- Standard: $4.99 first item + $1.99 additional
- Express: $12.99 first item + $6.99 additional
???????? Canada:
- Free Shipping: Orders over $100
- Standard: $6.95 first item + $2.95 additional
- Express: $15.99 first item + $7.99 additional
???? International Expedited (3-7 days):
- Free: Orders over 10 items
- USA: $15 first item + $8 additional
- Other Countries: $20 first item + $8 additional
????️ Shipping Insurance Options
Standard Shipping: Lower cost but no insurance coverage for lost packages.
Insured Shipping: Full protection – immediate replacement or refund for any shipping issues without questions asked.
Contact us immediately at support@fromherotosuperhero.com if anything unusual happens during shipping!
???? When will I receive my refund?
???? Fast Refund Processing
All refunds are credited to your original payment method. Our efficient processing ensures quick resolution of approved refund requests.
Refund Timeline by Payment Method:
| Payment Method | Processing Time | Bank Processing |
|---|---|---|
| Credit/Debit Cards | 2-3 business days | 5-10 business days |
| PayPal | 1-2 business days | Immediate |
| Digital Wallets | Same day | 1-3 business days |
???? Refund Notifications
You’ll receive email confirmation when your refund is processed. Bank processing times vary by institution – contact your card issuer for specific timelines.
❓ Haven’t Received Your Refund?
- Check with your bank/credit card company first
- Allow additional time for bank processing
- Contact us if refund exceeds expected timeframe
- Include order number and refund details in inquiry
???? Still Have Questions?
Our dedicated support team is here to provide fast, professional assistance with any questions not covered in our FAQ.
???? Email Support:
support@fromherotosuperhero.com
Response within 2-4 hours
⏰ Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM EST
???? For Fastest Service:
Include your order number and specific question details in your email for priority handling and quick resolution.
© 2025 Super Hero. All rights reserved. | Fast, professional support for our premium U.S.-manufactured apparel with lightning-quick processing and delivery.
